Self-service kiosk interface design
Role
UX/UI designer
Area
FoodTech
Year
2023
About the project
The aim of the project is to create a website design of online shop, specialising in sales of clothing, footwear, accessories, cosmetics and everything related to the fashion industry from Belarusian brands.
Goals of the site: attract the attention of the target audience, of the target increase sales conversion and stand out against competition.
The site should be minimalistic, functional, and must take into account the user experience.
Task
Develop interface design for fast food restaurant. The customer gave us with the colors and typography.
Problem
The problems of designing a self-service kiosk are that their audience is very wide: these are children, adults, and pensioners. This can cause fear of making a mistake or ordering the wrong thing, being inconvenient and incomprehensible. It is also necessary to take into account the peculiarities of the external environment.
Solution
Try to take into account the features and scenarios of most users. Take into account environmental factors.
Research
External environment
In a restaurant where kiosks will be placed there is artificial light and almost there is no sunlight. So there are no barriers to a black interface that matches the restaurant’s identity. And the monitors have high resolution and contrast. And monitors with anti-glare filter.
Who is our user?
• This is a person who does not want to stand in queue;
• This is a person who does not know what to choose;
• This is a person who a person who doesn't have cash;
• This is a person who simply don’t want to communicate with the cashier;
• This is a disabled person;
• This is a person who does not know the language.
Interface should be:
• Convenient and fast to use;
• Offering a choice;
• Inform about possible payment methods;
• Possibility of use by disabled people;
• Considerate screen sizes and human hand movements.
User flow
Design system
The interface button should be large enough so that it can be pressed comfortably without missing the mark.
The results of research conducted by the MIT Touch Lab showed that the average size for touching with fingertips is 10-14 mm.
Interface
All the most important buttons are located on the bottom right, all the most negative buttons are located on the left or top. Because most people are right-handed.
Interaction start
The menu opens with “КОМБО” to offer ready-made sets from the first screen.
The scenario for viewing the composition of the burger
The scenario of adding "КОМБО" item to an order
Payment
